Technical Support Manager


We are looking for a Technical Support Manager to join the Engineering team at Clutch. You will be responsible for defining the support processes and in running our support operations on a day to day basis.

What You'll Do

Refine and own the support process

Be involved in day to day support operations including triaging, communicating and tracking support items

Work with Product and Engineering Leads in prioritizing support items

Maintain metrics on time and effort spent in supporting different parts of the platform

Recommend and help define product features to simplify support process

Must Haves

Process oriented with an ability to come up with pragmatic solutions

Experience with Zendesk or similar customer service support software

Technical skills including SQL and scripting

3+ years experience in an Engineering/Technology role

Nice to Haves

Experience working in an Agile environment

BS in Computer Science

About Clutch

Clutch Technologies is the leader in subscription and mobility services software to the automotive industry. Utilizing Clutch’s end-to-end platform, automotive dealers, OEM’s, car rental companies and fleet operators can increase asset utilization, offer new revenue streams and deliver innovative consumer experiences. Clutch, a Cox Automotive company, is recognized as a pioneer in the subscription category and has been chosen, trusted and recommended by dealers and manufacturers across the U.S. and Canada. Learn more about Clutch at

If you'd like to be considered for the position write to the email below with the job title as the subject.