We are looking for a Technical Support Manager to join the Engineering team at Clutch. You will be responsible for defining the support processes and in running our support operations on a day to day basis.
Refine and own the support process
Be involved in day to day support operations including triaging, communicating and tracking support items
Work with Product and Engineering Leads in prioritizing support items
Maintain metrics on time and effort spent in supporting different parts of the platform
Recommend and help define product features to simplify support process
Process oriented with an ability to come up with pragmatic solutions
Experience with Zendesk or similar customer service support software
Technical skills including SQL and scripting
3+ years experience in an Engineering/Technology role
Experience working in an Agile environment
BS in Computer Science
Clutch Technologies is the leader in subscription and mobility services software to the automotive industry. Utilizing Clutch’s end-to-end platform, automotive dealers, OEM’s, car rental companies and fleet operators can increase asset utilization, offer new revenue streams and deliver innovative consumer experiences. Clutch, a Cox Automotive company, is recognized as a pioneer in the subscription category and has been chosen, trusted and recommended by dealers and manufacturers across the U.S. and Canada. Learn more about Clutch at www.driveclutch.com.